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Even if the receiver is known to the writer personally, a formal greeting such as “Dear Sir(s)” or “Dear Madam(s)” is used.答案：错误 There are “Your ref” and “Our ref”, which are codes assigned to the letter by the recipient and sender of the letter. 答案：正确 The inside address contains full postal address and post code only. The salutation is a greeting to the recipient. It varies according to the context. However, there is no need to match it with the complimentary close. 答案：错误 The subject line states the gist of what the letter is about. The short form “Re.” may precede the phrase that carries the subject matter. 答案：正确
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